Interview of Christophe Rebours regarding the impact of human-centric approaches on traditional management in France. We are entering the third era of businesses. The first one was mostly driven by technology. Then, in the 50′s, we entered the era driven by the brand. And today, companies succeed because they have entered the era of the “experience”. Their main engine, their essential asset, is the quality of experience they offer the world. In terms of management, that changes everything.